Hospitality Management and Operations Journal

The Influence of Chatbot Based Intelligence Artificial to Satisfaction Customers on E-commerce Platform

Diana Magfiroh — 2024-12-07

Industry hospitality , especially in five- star hotels , is facing challenge big in maintain performance optimal operational environment . work and satisfaction employee known as factor important that influences productivity and quality service in sector This . However , there is gap study about influence combination second variable This to performance hotel operations . Research This aiming For analyze influence environment work and satisfaction employee to performance operations in five star hotels . Research use approach quantitative with method survey , collecting data from hotel employees who fulfill criteria certain . Sample chosen use purposive sampling technique , and the data was analyzed through regression multiple For know influence significant of each variable . Instrument study in the form of questionnaire with Likert scale is used For measure level satisfaction employees , conditions environment work , and performance operational . Research results show that environment conducive work and level? satisfaction high employee? in a way significant contribute to the improvement performance five star hotel operations . Environment supportive work and high satisfaction?? capable increase productivity employee up to 58%, indicating that both of them own great influence? to performance operational . Findings This expected can become base for hotel management in devise a strategy for create environment supportive work? as well as increase satisfaction employee use reach performance optimal operations .

Studies Effectiveness System Management Operational For Optimization Costs in Industry Hospitality

Muhammad Maulana Ridzky — 2024-12-07

Industry hospitality face challenge significant in manage cost operational consequence pressure competition and improvement price . Effectiveness system management good operational? become important For help hotels maintain Power competition without sacrifice quality services . Research This aiming For evaluate effectiveness system management operational in optimize costs in several starred hotels in Indonesia, especially through management power work , energy , and food and beverages . Research This use approach quantitative with method descriptive-analytical . Data obtained of the 50 hotels that have implement system management based on technology . Instruments study covering questionnaire and interview structured analyzed? use statistics descriptive and regression multiple For identify influence system management to subtraction costs . Research results show that automation and usage technology in management power Work succeed reduce cost up to 15%, while implementation system management energy can reduce cost utilities up to 20%. In addition that , the implementation management inventory data based reduce waste food up to 30%, which has an impact positive on efficiency cost operational . Conclusion from study This is that system management operational based on technology proven effective in optimize costs , and results This offer guide for hotel manager for increase efficiency operational in a way overall .

Impact of Training and Development Programs Employee to Productivity in Industry Hospitality

Rudi Ferdiansah — 2024-12-07

Industry hospitality face increasingly fierce competition tight and change need fast , demanding customers? improvement quality and productivity employees . Training and development programs employee acknowledged as an important strategy in increase competence , efficiency and satisfaction work , which has an impact directly on performance and power competition company . However , the effectiveness from various training programs This Still need under review more in depth , especially in the sector Hospitality . Research This aiming For evaluate impact of training and development programs to productivity employees in the industry hospitality , with focus on improvement relevant skills? with work , efficiency in serve customers , and satisfaction work . Research This use method quantitative with approach survey . Data collected through questionnaire distributed? to 100 hotel employees who have following training and development programs . Data analysis was carried out use linear regression for determine the impact of training programs to productivity employees . Research results show that the training and development program own influence positive and significant to productivity employees . Employees who participate in this program tend show improvement ability work , efficiency and satisfaction in operate his/her task . Findings This underline importance training sustainable as an improvement strategy quality source Power human in industry hospitality .

Analysis Influence Management Quality Service to Satisfaction Guests at Star Hotels

Malik Rismanto — 2024-12-07

In industry very good hospitality competitive , satisfaction visitor become factor the main thing that determines success and sustainability star hotel business . Quality the services provided by the hotel are very play a role in to form perception guests and, ultimately , determine level satisfaction they . Research This aiming For analyze influence various dimensions quality services , including reliability , assurance , responsiveness , empathy , and cleanliness , towards satisfaction guest at a star hotel post- COVID-19 pandemic. Research This use approach quantitative with design descriptive-analytic . Data collected through questionnaire distributed? to guests who have stay at several star hotels , with criteria sample use purposive sampling method . Data analysis was carried out use multiple linear regression For identify contribution of each dimension quality service to satisfaction guest . Research results show that all dimensions quality service own influence significant to satisfaction guest , with cleanliness as the most dominant factor post-pandemic , followed by reliability and responsiveness . Dimensions empathy and reassurance also contribute , but with more value? low compared to factor cleanliness . This result indicates importance improvement quality services in the area of cleanliness and speed response in management strategy hotel services for fulfil expectation more and more guests high . Research This give guide for star hotels in strengthen Power competition through management quality optimal service .

Influence Sustainable Hospitality Policy on Interest Visitor in Choosing an Eco- Friendly Hotel

Fitri Ayu Triana Putri — 2024-12-07

Increasing awareness will issue global sustainability has push industry hospitality For adopt sustainable hospitality policies , which focus on sustainable practices friendly environment like subtraction waste , savings energy , and use source Power renewable . However , it is still A little research that is special to study influence policy This to interest visitor in choose a friendly hotel environment , especially in Indonesia. Research This aiming For analyze to what extent do sustainable hospitality policies influence interest visitor in choose accommodation that implements practice sustainability . Research use approach quantitative with method survey of 200 respondents who have experience stay at a friendly hotel environment in Indonesia. Data collection was carried out through questionnaire closed with Likert scale , which is then analyzed use simple linear regression For see influence variable policy sustainability to interest guest . Research results show that sustainable hospitality policy has influence significant to interest visitor in choose a friendly hotel environment , with Respondent more tend choose a hotel that implements practice sustainability . Research This show that implementation policy friendly environment No only support global sustainability but also enhance Power attraction and loyalty Consumers . Findings This expected can become reference for industry hospitality in designing effective sustainability strategies .?