Hospitality Management and Operations Journal

Articles

• Evaluation of Green Hotel Implementation in Indonesia: Its Impact on Millennial Travelers' Staying Decisions

  Regita Anggia Ningtyas, Zidnal Falah

  1-9

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• The Role of Artificial Intelligence in Improving Customer Experience in The Global Hospitality Industry

  Abdul Robi Padri, Sumiyati, Ghina Fauziyyah, Mohamad Maulana Ridzki, Ahmad Bahar Sagita

  10-18

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• The Effect of Customer Experience on Guest Satisfaction and Loyalty: A Study on Digital Service-Based Hotels

  Daimah, Saeful Anwar

  19-28

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• The Effect of Implementing Total Quality Management (TQM) on Improving The Reputation of Star Hotels

  Evi Lativah

  29-43

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• Optimizing The Use of Big Data to Improve Guest Experience in International Hotels

  Mar’atus Solikhah

  44-55

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